He is a fitness freak, loves his family and is the Chief Executive at Kayak. Iconic entrepreneur, Steve Hafner certainly doesn’t need a second introduction. When Steve spoke to Phocuswright Senior Research Analyst, Maggie Rauch at the 2016 conference, it turned out to be a fascinating one indeed.
Here are some highlights from the Phocuswright Conference web-stream.
On Trivago
650 million dollars in revenue this year but 1600mn dollars in marketing spends.
Steve Hafner, CEO Kayak at The 2016 Phocuswright Conference | Credits: Phocuswright 2016 Conference Web-stream
On Meta-search Consolidation
We’re all shopping, no one is going to buy us. 5 players is a bit too many in the hotels space.
On Chatbots and AI
I personally won’t use AI. We should notice short term interaction on customer service issues such as cancellation of flight.
On being a CEO
Being a CEO of public company is not that bigger deal, what’s important is being a leader.
On non-travel apps he uses
Uber
On Google
Irritating
On Skyscanner IPO
Would never happen
